Data Protection Privacy Notice (GDPR)

Butterfly Home Help is a Domiciliary Care Agency business, (owned by Erian Ltd). This privacy notice explains how we use any personal information we collect about you, during the information gathering process known as an Assessment of Need.

Topics covered are:

• What information do we collect about you?

• How do we use such information?

• Access to your information and correction

What information do we collect about you?

The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances. The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider.

The Lawful Bases which we use are contained within the General Data Protection Regulations 2018 and are Consent, Legal Obligation and Legitimate Interest.

How information about you will be used

We may share information regarding your care with those who have a need to know, namely Health Professionals, such as GP’s, District Nurses, Hospitals etc., Local Authorities, includes departments such as Social Services, Housing, Day Centres etc. Any relevant person identified by you, such as a Lasting Power of Attorney (L.P.A.), and our staff.

We will not share your information with anyone except those indicated above, unless required by law.

Personal information supplied to us is used in a number of ways, for example.

• To agree a Care Plan

• To review your care needs

• To monitor your medication

• To help us improve our services

How will we use this information?

Upon completion of your Assessment of Need, we compile a Care Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs and this is regularly reviewed and updated. This includes liaison with all those involved in your care such as family, your representative relevant health and social care colleagues and other professionals.

Access to your information and corrections

All files held in your name are available for your perusal and you can ask us to remove information which is inaccurate. Please email us at or write to us at Wessex House, 40 Station Road, Westbury, Wiltshire, BA13 3JN.

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